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Ziva Health›AI Agents›Care Agent›Clinical observation
Care Agent workflow

"Observe this patient for 3 days."
Ziva does the observing.

When Continuous Intelligence needs more information before deciding, it places the patient in Clinical Observation. The Care Agent then handles the follow-up, so staff don't have to remember to chase the patient.

Clinical Observation Mode · liveText requests & reminders · liveVoice calls · coming soon
Request a demoHow it runs →
Trigger
Continuous Intelligence needs more context
1Observe
2Request repeat
3Remind
4Collect
5Re-evaluate
6Continue or escalate
Owned by the Care Agent
Ziva handles the routine steps. Your team is brought in only for exceptions.
How it runs

Step by step,
and who handles each one.

Care AgentContinuous IntelligenceCare teamEventPatient
1
Intelligence
Patient placed in observationFor example: "One elevated reading, no symptoms. Observe for 3 days." Repeat alerts are suppressed.
2
Care Agent
Repeat measurement requestedIsabella asks for a reading at the right time of day.
3
Care Agent
ReminderIf the reading doesn't arrive.
4
Care Agent
Symptoms collectedShort structured questions about how the patient feels.
5
Intelligence
Information fed backEach new reading and answer is re-evaluated against the baseline and context.
6
Intelligence
Continue or decideObservation continues, or the patient moves to No Action, Needs Review or High Priority.
One patient, start to finish

Anita S.*, 61 · hypertension

An example of how this workflow runs, and how often a person actually needs to step in.

*Stories are inspired by real patient experiences and health patterns observed in care. Names, images, quotes, and certain details have been changed or combined to protect privacy. Individual experiences and outcomes may vary. Your organization sets the protocol and escalation rules.

Day 0
IntelligenceSingle reading 168/96 · baseline ~128
Clinical observation Observe 3 days, suppress repeat alerts
Day 1 am
Care AgentRepeat reading requested
"Could you take a reading this morning, before coffee?" → 142/88
Day 2
Care AgentReminder sent, then reading received
138/86 · no headache or dizziness reported
Day 3
Care AgentFinal reading
131/84
Day 3
IntelligenceReadings returned toward baseline
No action Observation closed. No one was interrupted.
Exceptions

When Ziva brings in a person.

Routine answers keep the workflow moving. These situations are evaluated by Continuous Intelligence and sent to the right person with context.

High priority
Readings worsen or symptoms appear

Observation ends early and the patient is escalated.

Needs review
Change persists

Still elevated at the end of observation, so it goes to clinician review.

Needs review
No readings received

The patient doesn't respond to requests or reminders.

Clinical observation
Still unclear

Observation is extended within your rules.

Your protocol

Your organization decides.
Ziva follows it.

Clinical judgment, thresholds and escalation rules stay with your team.

Observation lengthMeasurement timingSymptom questionsSuppression rulesEscalation criteria

Give your care team
fewer things to chase.

Show us how your team handles clinical observation today. We'll show you how the Care Agent would run it.

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