Referrals ordered.
Loops actually closed.
Many referrals are ordered and never completed. The Care Agent follows each one from the order to the specialist's findings, and only asks your team to step in when something stalls.
Step by step,
and who handles each one.
Linda P.*, 64 · cardiology referral
An example of how this workflow runs, and how often a person actually needs to step in.
*Stories are inspired by real patient experiences and health patterns observed in care. Names, images, quotes, and certain details have been changed or combined to protect privacy. Individual experiences and outcomes may vary. Your organization sets the protocol and escalation rules.
When Ziva brings in a person.
Routine answers keep the workflow moving. These situations are evaluated by Continuous Intelligence and sent to the right person with context.
The wait is too long, the patient can't reach the office, or the provider is out of network.
The patient didn't attend and needs to reschedule.
Flagged so the office can request them.
Brought to the referring clinician promptly.
Ziva follows up again later, and escalates if the patient is still undecided.
Your organization decides.
Ziva follows it.
Clinical judgment, thresholds and escalation rules stay with your team.
Give your care team
fewer things to chase.
Show us how your team handles referral follow-through today. We'll show you how the Care Agent would run it.