Prescribed isn't the same as taken.
Ziva finds out early.
After a new prescription, the Care Agent checks whether the patient got the medication, started it and is having any problems. Your staff hear about the issue without having to make several calls to find it.
Step by step,
and who handles each one.
James T.*, 58 · type 2 diabetes
An example of how this workflow runs, and how often a person actually needs to step in.
*Stories are inspired by real patient experiences and health patterns observed in care. Names, images, quotes, and certain details have been changed or combined to protect privacy. Individual experiences and outcomes may vary. Your organization sets the protocol and escalation rules.
When Ziva brings in a person.
Routine answers keep the workflow moving. These situations are evaluated by Continuous Intelligence and sent to the right person with context.
The patient can't afford it or coverage was denied.
Out of stock or a prescription transfer problem.
Symptoms that may need a clinician now.
The patient is hesitant or has stopped taking it.
Ziva clarifies using the approved instructions and confirms understanding.
Escalated after the configured number of attempts.
Your organization decides.
Ziva follows it.
Clinical judgment, thresholds and escalation rules stay with your team.
Give your care team
fewer things to chase.
Show us how your team handles medication follow-up today. We'll show you how the Care Agent would run it.