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Ziva Health›AI Agents›Care Agent›Missing measurements
Care Agent workflow

When a reading is actually needed,
Ziva goes and gets it.

Not every missing reading matters. When one does, for example during observation, after a medication change or as part of a protocol, the Care Agent requests it, reminds the patient, collects it and sends it on for evaluation.

Text requests & reminders · liveIn-app reminders · liveVoice calls · coming soon
Request a demoHow it runs →
Trigger
A required measurement is missing
1Needed?
2Request
3Remind
4Collect
5Evaluate
6Close or escalate
Owned by the Care Agent
Ziva handles the routine steps. Your team is brought in only for exceptions.
How it runs

Step by step,
and who handles each one.

Care AgentContinuous IntelligenceCare teamEventPatient
1
Intelligence
Is it actually required?Only gaps that matter clinically start the workflow, not every missed day.
2
Care Agent
RequestIsabella asks for the specific reading and explains why it matters.
3
Care Agent
RemindUsing the timing and channel the patient responds to best.
4
Care Agent
CollectThe reading arrives from a connected device or is reported by the patient.
5
Intelligence
EvaluateEvaluated in context like any other reading.
6
Care Agent
Close or escalateThe task closes once the reading is in, or is escalated if it never arrives.
One patient, start to finish

David R.*, 70 · heart failure

An example of how this workflow runs, and how often a person actually needs to step in.

*Stories are inspired by real patient experiences and health patterns observed in care. Names, images, quotes, and certain details have been changed or combined to protect privacy. Individual experiences and outcomes may vary. Your organization sets the protocol and escalation rules.

Day 0
IntelligenceNo weight for 3 days after diuretic change
A required reading, not a routine gap
Day 0
Care AgentIsabella requests weight
"Your care team would like a weight today after your diuretic change. Could you step on the scale?" → no reply
Day 1
Care AgentReminder, different time of day
"Quick reminder about your weight." → "Scale battery died. Will fix today."
Day 1
Care AgentWeight received: +0.4 lb vs. last
Day 1
IntelligenceStable after medication change
No action Task closed
Exceptions

When Ziva brings in a person.

Routine answers keep the workflow moving. These situations are evaluated by Continuous Intelligence and sent to the right person with context.

Needs review
No reading after reminders

Escalated after the attempts your protocol allows.

Needs review
Device problem

The patient needs help with a cuff, scale or connection.

High priority
Reading crosses a critical threshold

Escalated right away once it's received.

Your protocol

Your organization decides.
Ziva follows it.

Clinical judgment, thresholds and escalation rules stay with your team.

Which measurements are required, and whenReminder timing & channelAttempts before escalationDevice support contact

Give your care team
fewer things to chase.

Show us how your team handles missing measurements today. We'll show you how the Care Agent would run it.

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